100% Peace Of Mind
We are sure that you will be happy with your product from Football House. However, if for any reason you are not satisfied with the product you may return it for a refund or exchange.*
To return your item please note the following:
- You must email us to confirm the date and postage method used to return your item, stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example: Change Size L to Size XL, Exchange for Product Code X or Refund. - Faulty or Damaged Items must be reported to us via email or phone within one working day of receipt.
Items returned without adhering to this step, will only be eligible for a refund or exchange at our discretion. -
Please ensure that items returned are kept in pristine condition, unused and unworn (except for minimal 'approval' purposes).
For refunds and exchanges, all accompanying items provided must also be returned in pristine condition (for example, presentation boxes and documentation).
- Please ensure that items are safely packaged in a padded envelope/parcel.
-
The item must be returned at your cost by post.
We recommend you use a service, which will insure items for the full order amount and confirms it will deliver to a UK PO Box address, e.g. Royal Mail Special Delivery.
Please return your item(s) to
Football House Customer Services
Gerand House
41 Alric Avenue
London
NW10 8RA
United Kingdom
You must include a printed copy of the email sent as in step 1.
- Upon satisfactory receipt of returned items (with covering letter) Refunds will usually be processed within three working days.
Exchangesare dispatched according to standard product shipping estimates.
# For International Orders (Non-UK shipping addresses), a further 10 days will be allowed for items to arrive back to Football House.
